Frequently asked questions

15 minutes or and easy 12kms drive

No

No, all sites have access to power and clean water.

No, but we do have exceptions for service dogs and dog show participants with prior agreement.

Yes, we allow long term rental. Please enquire with Reception for details.

Our reception office is open Monday to Friday from 08.00am, and we close at 6pm.
On the weekends and public holidays, we open at 9.00am and close at 3pm.

We understand that sometimes circumstances may require early or late arrivals. Here is the information regarding early and late arrivals:

Early Arrivals:
If you plan to arrive before the standard check-in time of 2.00pm, please contact us in advance to discuss the possibility of an early check-in. While we cannot guarantee early access to your accommodation, we will do our best to accommodate your request based on availability. If your accommodation is not ready upon arrival, we can store your luggage securely until your room is prepared.

Late Arrivals:
We highly recommend notifying us of your late arrival to ensure someone is available to assist you and provide any necessary instructions.

Please call reception during our open hours and our staff will make arrangements to ensure a smooth check-in process for you, even if it falls outside the reception office hours.

Please note that for late check-ins, full payment for your reservation will be required in advance. Our team will provide you with the necessary details and arrange the payment process.

If you have any specific concerns or need further assistance regarding your arrival time, feel free to contact our reception during office hours, and we will be happy to assist you.

We want to make your stay at our caravan park as convenient as possible. Here are some important details regarding our deposit, cancellation, and refund policy:

1. Deposit:  To secure your reservation and ensure we are expecting you, we kindly request a deposit for the first night’s accommodation at our standard rates. Please note that during high demand and peak times, our deposit requirements may vary. We recommend checking the specific details for these periods.
2. Cancellation and Amendment:  We understand that plans can change unexpectedly. If you need to cancel, amend, or adjust your booking, simply inform us up to 48 hours before your scheduled arrival. In such cases, we can accommodate your request, including refunding your deposit.
3. Late Cancellations:  Regrettably, if you cancel your reservation within 48 hours of your scheduled arrival, we are unable to refund your deposit. We apologize for any inconvenience this may cause, as it allows us limited time to secure alternative bookings.
4. Identification Requirement:  For check-in purposes and to comply with regulations, please remember to bring a valid government-issued photo identification, such as your driver’s license.
5. Credit Card Fee:  Please note that there is a merchant fee of 1.15% for all payments made with Visa Card or Mastercard. This fee is charged by our bank to cover the cost of processing credit card transactions and is separate from the room rate.
6. Extra-Person Charges:  If you plan to have additional guests joining you during your stay, extra-person charges may apply. These charges can vary depending on the type of accommodation and the number of additional guests. Please inform us in advance, and we will make the necessary arrangements.

While we do not allow pets in general, we happily welcome service animals. During specific periods, such as Canberra Dog Shows, we may make exceptions for small pets belonging to dog show owners.

If you fall into these categories, please let us know at the time of booking and before your arrival so we can ensure you and your Dogs stay is as comfortable as possible.

It is essential to remember that as the owner, you are responsible for your pet’s actions and any resulting damage or personal injury caused within the park premises.

Just like you, we want everyone to enjoy their stay at our park.

In the unfortunate event that damage occurs, we may request payment or deduct the replacement costs from your card or account. This includes any damage caused to park-owned items, removal of items from the premises, or damage to structures and communal areas within the park property.

We take your privacy seriously and comply with the National Privacy Principles.

Any personal information collected from you is used for purposes such as meeting guest register requirements, ensuring fire safety, billing, and marketing our services to you. If you choose not to provide us with this information, we may not be able to accept your accommodation request. We may also need to share this information with third parties who assist us in providing services or as required by law for the collection of outstanding amounts. Your personal information will be retained for the necessary period to comply with taxation and accounting regulations. You have the right to request access to your personal information, and a charge may apply for providing copies of your registration form after your departure.

To ensure everyone has an enjoyable stay, we kindly ask you to abide by our terms and conditions, which include the following:

• parking your car in the designated area near your accommodation to maintain a safe environment.
• keeping noise levels low, particularly before 8 am and after 10 pm. Excessive noise, including loud music, televisions, and generators, may result in a request to leave the premises, which may forfeit your paid accommodation.
• smoking is strictly prohibited in all indoor areas. If smoking is detected in any accommodation or booked function areas, a cleaning fee of $500.00 will be charged.
• driving within the Park at a walking pace and adhere to the posted speed limits for the safety of all guests.
• lighting fires or BBQs in non designated areas are not permitted at any time due to the park’s rural setting.
• ensuring that your children are supervised for their safety and behavior within the Park at all times, as ultimately, they are your responsibility at all times.  This includes walking around the Park, visits to amenities blocks and the swimming pool.

In case of emergencies, dial 000 for Police/Fire/Ambulance services. If an emergency occurs on the premises, assemble on the lawn beside the Function Centre or in the car park area opposite Park reception and await instructions from Emergency Services or Park Management. Fire extinguishers, smoke detectors, and first aid kits are available on-site for your safety.

By staying at our park, you agree to the following:

• Maintain your account in good standing, ensuring it remains in credit at all times.
• Grant park staff the right to re-enter any occupied accommodation.
• Acknowledge that your stay does not create tenancy or landlord-tenant rights. We provide you with a license to stay, which we can terminate at any time without providing a reason.
• Assume responsibility for your personal belongings, money, valuables, goods, and vehicles brought onto the park premises. The park and its staff are not responsible for their safekeeping.
• Agree not to make any claims against the park or its staff for damage or loss to your belongings, regardless of how or where the damage or loss occurred. As the registered guest, you are financially responsible for any loss or damage caused by your guests or visitors during their stay.
• Leave the accommodation in a reasonable condition and return any used crockery and cutlery to their original places. Failure to do so may result in a $100 cleaning fee.
• Return the key for your cabin, cottage, or villa upon departure. Failure to do so or loss of the key will incur a $50 replacement charge.
• Refrain from smoking or bringing illicit drugs into any accommodation or the park premises. Violation of this policy may result in immediate termination of your license, and you accept any imposed cleaning fees without notice.